I've used this firm before for printing clients' stationery, and was impressed by the thoughtful way the web site is designed, so it's really easy to find out what things cost, and how to order them. I am not normally easily impressed, so this is an accolade indeed!
They have now gone up even further in my estimation. I had just uploaded the artwork for a letterhead and got an error message in the browser. Just as I was scratching my bonce wondering if it had worked, the phone rang, and a very nice lady told me she had noticed my order, and as there was a server problem, she knew I'd be unable to do the upload. She told me how to email the file instead.
How wonderful, in these days of the surly customer disservice representative, to be pleased and surprised by efficiency and initiative. Well done them.
10/04/08 @ 21:05